Complain, complain, complain. Sometimes in life it seems like people are always complaining. Often wonder if people are ever happy or appreciate the product or service? Believe it or not people do! Often times when someone is complaining it is because they really do care, they are just unhappy about a particular situation. The key is to understand the customer and the situation. How the business handles the situation makes a difference. Handling any given situation properly you will keep a customer for life. Handling the situation improperly you have now lost a customer for life and they will tell all their friends.
So think twice next time you are responding to a complaining customer. Hopefully these five tips will help you keep that customer coming back and tell all their friends about the experience.