Treat your customers/fans/followers/ like gold always!
What should you do with positive and/or negative comments on your channels? I would try to fix those negative comments, as quickly and as thoughtfully as possible. And with as much compassion and thankgiving (for them and to them )as customers, as my company allows. And I would proudly show off and share those positive comments, to promote our brand, and encourage other’s to jump on our bandwagon. I’m new to social media but not to business. I know that it make more dollar sense to keep as many customers /fans/ followers as you can get, as opposed to finding new one. In this crazy business, and sometime dirty dirty business world. I was told that in business if you see your competitors drowning put a water hose in their mouth. (I’m just the messenger). And they probably should of said , after we do that, let’s take their customers. Because mind you, your competitor has drowned. So with that in mind, remember customers can be mean in person, and on social media so I would use the same customer service approach’s on both, and it would go something like this, sir, madame what would you like us to do, to resolve this issue? Or this problem may needs to be handled by upper management or legal. I can have them call you directly, as soon as possible. Because we want you to continue enjoying our products and service’s . Without folks like you, their is no us sincerely, and respectfully. And if its one of these problems we can’t fix, I will explain why publicly via (social media) and privately, and keep it moving. We have to remember always, what do you call a business without customers? Closed-MDS