The Grand Social Media Experiment. We learn by doing.

Feedback: Positive or Negative-What’s your action plan?

Leave a comment

Tw2-What should you do with positive and/or negative comments on your channels? How do you handle controversy or problems that come with being on social media? LL

Handling positive comments, much like any other positive feedback is simple; you thank your clients and ask them to tell or share with others, their positive experience.

Regarding negative feedback, well, you do not ignore it with hopes that it will disappear. You will need to face and address the situation as soon as you are in a place where you can, acknowledge the problem, apologize if it warrants, quickly provide a solution within your realm of authority, and finally encourage feedback from your client to ensure they have experienced a level of satisfaction. This series of responses will hopefully turn your social media foe into a social media friend. LL


Author: 5oci4lm3di4101

We're a class learning about the ins and outs of social media. We learn by doing.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s