=^..^= Witty Kitty – Week 2: What should you do with positive and/ or negative comments on your channels? How do you handle controversy or problems that come with being on social media?
Words of Wisdom from the Witty Kitty:
The different forms of social media need daily monitoring.
Think before responding.
Always be positive.
Of course, share the positive across other media. Try to communicate with the negative comments in a more private forum. Publicly ask them to contact you personally. People want to be heard.
Don’t make promises that you can’t keep. Involve higher ups to clarify the organization’s response. When you answer, you are speaking for the organization, not your personal opinion.
I would be interested in your feedback on this subject. Please send me your insights.
Thank you for listening.